When selling items online, whether by using a dropshipping company or a normal trade account with a supplier then you need to comply with the DSR (distance selling regulations).
Info taken from the office of fair trading website.
If you sell goods or services to consumers by:
- the internet
- digital television
- mail order, including catalogue shopping
- phone
- fax
then you need to know about the Consumer Protection (Distance Selling) Regulations 2000.
The key features of the regulations are:
- you must give consumers clear information including details of the goods or services offered, delivery arrangements and payment, the supplier’s details and the consumer’s cancellation right before they buy (known as prior information)
- you must also provide this information in writing
- the consumer has a cooling-off period of seven working days.
The full regulations are here: Distance Selling Regulations.
